There are a few reasons a student might have trouble with the First Time User login. These are the most common cases and solutions:
1. You were never given a username and password.
Please review the instructions that led you to SmarterMeasure in the first place. Whether it is a printout or a website, your login info is probably there. This login will be the same user/pass for all students in your respective group. If the information is not there, your instructor or adviser will need to assign you the correct username and password. Each school has several possible username/password combinations, and only the person who assigned SmarterMeasure to you knows which one that is.
2. You are trying to use a password that is specific to you, such as your school or LMS login.
Please see above for an explanation of First Time User logins.
3. You have the correct user/pass, but get the following message: The username and/or password was not correct. Please try again.
You may have a typo in the password. Sometimes numbers and letters look alike. For instance, if one of the characters in your password appears to be the number one, try typing the lower-case letter l instead.
4. You can't type in the username field.
The username field is a dropdown box. You won't be able to type in it, but rather have to click the down arrow to make your username selection.
5. You do not have a PIN.
You do not need a PIN until you've already logged in as a new user and taken at least part of the assessment. At that point one will be emailed to you in case you need to go back to your assessment later. Please use the group user/pass you were given by your school.